TERMS OF SALE

Terms of sale are net 30 days from date of invoice, a 1.5% interest charge per month will apply to overdue accounts. All invoices are to be paid in Canadian dollars, payment by cheque, money order, Visa or Mastercard.

Our invoicing includes shipping and handling charges from Fredericton, New Brunswick as well as all applicable taxes.

Orthodontic Supply of Canada warrants no product except as to defects in material and/or workmanship arising within one year of date of sale. The buyer assumes all risk and liability from purchase or use of products.

RETURN & CREDIT POLICY

Custom products, such as welded band assemblies, products requiring refrigeration or chemical products and/or non-stocked items cannot be returned for credit unless an error has been made on the part of OSC.  All other products may be returned for a credit within 30 days of purchase if the product is in the original packaging, not opened or partially used and in re-saleable condition.  Products being returned for credit must be shipped pre-paid via courier or Canada post.  Returns may be subject to a 15% minimum restocking fee at the discretion of OSC.

All returns must be authorized by Orthodontic Supply of Canada Inc.  All returns must have a return authorization number (RMA#) and a copy of your invoice. To obtain an RMA Please contact OSC at 1-800-387-7411.

Returns sent via collect or without an RMA# will NOT be accepted by OSC unless specifically authorized by OSC.

If a product is deemed defective by OSC a full credit or replacement will be issued (a Lot# MUST be provided).

MDSAP CERTIFICATION

Orthodontic Supply of Canada Inc. takes great pride in holding both the Medical Device Establishment Licence (MDEL) and participating in the Medical Device Single Audit Program (MDSAP).

You can find a list of our licensed devices on Medical Devices Active Licence Listing (MDALL) on the Government of Canada website. MDALL is product-specific information on all medical devices that are currently licensed for sale in Canada or have been licensed in the past.

Our manufacture information:

ORTHODONTIC SUPPLY OF CANADA INC.

125 Whiting Road, Unit 200

Fredericton, NB, CA, E3B 5Y5

Company ID: 112847

Device first issue date: 1999-01-25

The MDEL & MDSAP underscore our unwavering commitment to quality and patient safety. Here's why these are vital:

• Stringent Regulatory Compliance: MDEL is required to manufacture, import, or distribute medical devices in Canada. It ensures that our products meet or exceed the strict Canadian regulatory standards, guaranteeing the highest level of safety and quality.
• Higher Quality Standards: MDSAP includes compliance with the QMS requirements of the Canadian Medical Devices Regulations (CMDR). Certification by a Health Canada and MDSAP-accredited Auditing Organization (AO) is mandatory for medical device sales in Canada.
• Patient Safety: MDEL and MDALL signify our unwavering commitment to patient safety, providing both professionals and patients with the confidence that our orthodontic supplies are quality-controlled and safe for our customers and their patients.

Furthermore, the Canadian Dental Association (CDA) and the Dental Industry Association of Canada (DIAC) emphasize the importance of purchasing licensed devices promoting quality and safety assurance in the dental industry. Source: https://oasisdiscussions.ca/2014/05/26/lmd/

When choosing Orthodontic Supply of Canada Inc., our customers can rest assured that they are investing in top-quality, globally recognized, safety-focused and meeting rigorous government regulations on orthodontic supplies, aligning with the professional standards advocated by these prominent dental associations.

LEGEND

When accessing our website, you will note that we write some item descriptions using shorthand. Below, please find the legend for this shorthand:

w/ = with    

w/o = without 

GOB = Gingivally Offset Base 

LL = Lower Left 

LR = Lower Right 

UL = Upper Left 

UR = Upper Right 

BT = Buccal Tube 

Ang = Angulation 

Tq = Torque

Nar = Narrow 

SS = Stainless Steel 

Rect = Rectangular 

Sq = Square 

Rd = Round 

+ = Plus 

NiTi = Nickel Titanium 

BTA = Beta Titanium 

IPR = Interproximal